Frank Yang

I’ve studied in hospital furniture for more than ten years. During the work process, I know the demands of plenty of patients. My profession is very unique because it combines art with science and compassion. I prefer to meet my patients emotionally where they are, learning who they are, listening to what they want and trying my best to meet their expectations. I listen to what they are and what they are not saying. Listen, listen, listen – trying to cherish my patient’s needs and not only considering what the problem is. I believe in my emotional intelligence enough to judge what kinds of hospital furniture which they need in the correct way. I realise that my business is about them and not me.